Pricing
Pay for tickets it resolves.
A resolution is a ticket Kestrel closed that stayed closed for seven days. Drafts, handoffs and reopened tickets cost nothing, and the first 200 are free.
Plans
Team
$400
per month
1,000 resolutions included, then $0.40 each
- Two connected tools
- Rules and approval limits
- Run history for 90 days
Scale
$1,500
per month
5,000 resolutions included, then $0.30 each
- Unlimited connected tools
- Approvals in Slack
- Run history for two years
Enterprise
Custom
annual contract
Volume pricing above 25,000 resolutions a month
- Single sign-on and audit export
- Data residency in the EU or US
- A named engineer
Work out what you would pay
Move the marker to the number of tickets you expect Kestrel to resolve in a month. The plan shown is always the cheaper one for that volume.
TeamCheapest plan at this volume
$960
a month, billed monthly
- Included in the plan
- 1,000 resolutions
- Above that
- 1,400 at $0.40
- Cost per resolved ticket
- $0.40
Compare the plans
Every plan resolves tickets the same way. They differ in how much is included and how much control and support comes with it.
| Feature | Team | Scale | Enterprise |
|---|---|---|---|
| Usage | |||
| Resolutions included | 1,000 | 5,000 | Custom |
| Each extra resolution | $0.40 | $0.30 | Custom |
| Connected tools | 2 | All | All |
| Seats for your team | 10 | All | All |
| Control | |||
| Rules and limits | Included | Included | Included |
| Approvals on the ticket | Included | Included | Included |
| Approvals in Slack | Not included | Included | Included |
| Run history | 90 days | 2 years | Custom |
| Security | |||
| SOC 2 report | Included | Included | Included |
| Single sign-on | Not included | Not included | Included |
| Audit log export | Not included | Included | Included |
| Choice of data region | Not included | Not included | Included |
| Support | |||
| Email support | Included | Included | Included |
| Shared Slack channel | Not included | Included | Included |
| A named engineer | Not included | Not included | Included |
Questions & Answers
What teams ask about the bill.
A ticket Kestrel closed without a person that was not reopened within seven days. Drafts, handoffs, approvals that were declined and reopened tickets are not billed.
Nothing stops. Each extra resolution is billed at the rate for your plan, $0.40 on Team and $0.30 on Scale, and you can set a monthly cap.
The first 200 resolutions are free on every plan, with no card needed. For most teams that is two to three weeks of one category.
Yes, at any time. Moving up takes effect straight away and moving down takes effect at the next renewal.
Yes. Paying for a year up front takes two months off the price on Team and Scale. Enterprise is always an annual contract.
Your first 200 resolutions are free.
No card and no contract. Connect two tools, pick one category and see what it resolves.