Product
From ticket to resolved, in one run.
Every ticket Kestrel takes goes through the same four stages. Each one is on the record, so you can see what it read, what it found and what it changed.
Stage 1 of 4
It reads the whole thread first
Kestrel starts where a careful agent would: the ticket, every earlier message from the same customer, and the account behind them.
- Attachments and screenshots included
- Earlier tickets from the same customer
- Plan, order history and past refunds
Stage 2 of 4
It checks the facts in your tools
Before it changes anything, Kestrel looks the claim up. If the charge, the order or the account does not match what the customer said, it stops and asks.
- Read access only at this stage
- Every lookup is kept with the run
- A mismatch goes to a person
Stage 3 of 4
It makes the change itself
A reply that says "we have passed this on" is not a resolution. Kestrel issues the refund, resets the password or edits the order, inside the limits you set.
- Checked against your policy first
- Never above a limit without approval
- Each action can be undone from the run
Stage 4 of 4
It tells the customer and your team
The customer gets a plain answer that says what was done. Your team gets a short note on the ticket, so nobody has to ask what happened.
- Written in your tone, from your own replies
- An internal note on every ticket
- The ticket is closed, not left open
Every run, on the record
Open any run to see what Kestrel read, what it looked up, what it changed and why. Filter by outcome to review only the ones a person touched.
2 yrsof run history kept on the Scale plan
68%
of tickets closed with no human touch
2m 40s
median time from ticket to resolution
99.2%
of resolved tickets stay closed for a week
Watch it close your first hundred.
Connect a help desk and a billing system, pick one category, and review every run before Kestrel works alone.